We have some important updates regarding how the Transportation Department will communicate Late Bus Alerts to you. Effective January 2nd, 2024, there will be updates to our communication methods.
What’s Changing?
In order to improve accuracy and timeliness in the notification process, CCSD Transportation will exclusively use email messages and push notifications through the Onboard app for service updates. SMS text messages will no longer be sent.
How Will You Receive Alerts?
Late Bus Alerts will be sent as push notifications to any Onboard account linked to a student. An email for each Late Bus Alert will be sent to Onboard accounts associated with a student, as well as the email addresses of parents/guardians in Infinite Campus. Push notifications will be sent to devices using the Onboard app, as well. Individuals will have the option to opt out of these notifications.
The CCSD Onboard app is available on the Google Play Store and the Apple App Store.
Frequently Asked Questions
Does this change mean I need to download the CCSD Onboard app?
While the Onboard app provides a convenient way to receive push notifications, it’s not required to receive the email notifications. Late Bus Alerts will also be sent to the email addresses of parents and guardians listed in Infinite Campus.
How do I opt out of push notifications?
When the Onboard app prompts you if you want to allow notifications, you can select not to allow notifications. You can also disable notifications in your operating system’s app settings. Note this will opt you out of all notifications.
You can opt out of specific notifications in Onboard by going to the main menu, pressing Notifications, and then toggling on the notification types you want to receive or not receive.
How do I opt out of email notifications?
For email addresses tied to your Onboard account, you can go to the main menu and press Notifications. Then you toggle the notification you want to receive or not receive.
Additionally, at the bottom of each email, there are links to unsubscribe from either the type of email you have received, or all Transportation Department emails for the email address that received the message.